FAQ

FAQ

Who is Dubrovnik Day Tours?

We are legal Travel Agency run by Doria Ltd., Obala Stjepana Radica 2, 20000 Dubrovnik, Croatian VAT ID 91315521528. Founders and owners are Dubrovnik locals and experienced tour guides (Stjepan, Ivo and Josip).

How can I make a booking?

Please use a booking form located under our Tours description to check prices and availability, pay 20% deposit by secure PayPal System and receive a confirmation voucher. For custom tours please use this form.

Do you have any hidden fees?

No. Our tours include a private transportation by a local driver/guide, parking, tax and other fees. Please check precise tour inclusions and exclusions written on a tour description.

Ho do I know your tour will meet my expectations?

Tours are conducted by guides and drivers with years of experience, always giving their best during our tours. Feel free to check 700 unbiased reviews about our company and guides on TripAdvisor here.
 

Do you provide travel insurance?

No. We recommend each traveler to purchase their own travel insurance before going on vacation.

What are your payment methods?

To charge a deposit we use 100% safe PayPal payment system with a buyers protection. The outstanding amount is to be settled in cash on the day of the tour.
 

I need to change my booking, what shall I do?

Simply e-mail us with a changes you want to make by e-mail   [email protected]
 

What is your cancellation policy?

You have a right to a full refund if you cancel for any reason 48h before a tour date.
 

Where will I meet your driver or tour guide?

We pick up our guests at the address that you filled in a booking form or at the nearest possible location that is easily accessible by car. If needed, we will contact you before the tour and agree a best alternative pick up location.
 

Who do I contact in an emergency?

Call or text +385981751775 (Viber and WhatsApp supported)

We are child friendly, pet friendly and accept wheelchairs

please describe your wheelchair size
 

Where I can read your Terms & Conditions?

Click here.
 

Where I can read your Privacy and Cookie policy?

Click here.

Where I can file a complaint?

Send an e-mail to [email protected]

Send an inquiry about Availability and prices!

We usually answer in less then 6 hours.

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